COMPLIANCE & TRANSPARENCY

Privacy Policy

Last updated: April 1, 2026

At eskala.ai your privacy isn't a legal footnote: it's a design principle. This policy explains, in plain language, what data we collect, why we collect it, and how we protect it.

1. Who is responsible for your data?

eskala.ai
San Salvador, El Salvador
Contact: [email protected]

2. What data do we collect?

We only collect data you provide voluntarily:

• Contact form: name, corporate email, company/role and your message.
• Technical cookies: necessary for the site to function (we do not track your activity for advertising purposes).
• Browsing data: anonymous, aggregated information to improve the site experience.

3. What do we use your data for?

• Responding to your contact or quote request.
• Sending you relevant information about our services (only if you authorize it).
• Improving the browsing experience on our website.

We never sell, share or rent your data to third parties.

4. Legal basis for processing

• Consent: by submitting the contact form, you consent to the processing of your data for the stated purpose.
• Legitimate interest: to improve our services and the user experience.

5. How long do we keep your data?

We retain your contact data for a maximum of 24 months from the last interaction. After that, it is securely deleted unless a legal obligation requires its retention.

6. Your rights (GDPR / LGPD)

You have the right to:

• Access: request a copy of the data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request that we delete your personal data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to the processing of your data at any time.

To exercise any of these rights, write to us at [email protected]. We will respond within a maximum of 30 days.

7. Data security

We implement technical and organizational measures to protect your data:

• Encrypted connection via HTTPS/TLS.
• Security headers: HSTS, CSP, X-Frame-Options.
• Sanitization and validation of all inputs.
• Data access restricted to authorized personnel only.

8. Cookies

We use only essential technical cookies required for the site to work correctly. We do not use tracking, advertising or profiling cookies. You can manage cookies from your browser settings.

9. Changes to this policy

We reserve the right to update this policy. Any significant change will be communicated on this page along with the corresponding update date.

10. Contact

If you have questions about this policy or the processing of your data, contact us:

[email protected] — eskala.ai, San Salvador, El Salvador.